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FAQ

How to order your cake?

To place your order, please follow the instruction on the website, make payment and have our confirmation, then your orders can be delivered at the day you requested. But please place your order minimun 2 days in advanced in case we're already full to take your order

  1. The ordering process starts with you deciding what you want to order
  2. Click add to chart
  3. After you click on the "Add to Cart" button, the items you want to order will be sent to "Cart"
  4. Then enter the quantity of what you want to order
  5. Click "Proceed to Checkout" after you've done with your order item
  6. Fill all the data's that required
  7. If you are already a registered customer, sign in with your email address and password. If you are a new customer, please clik the "Create an Account" button and fill the data. We recommend that you register as this will make future orders easier.
  8. When all required fields are filled in, then click the "Place order" button
  9. You will received our email confirmation about the order details
  10. Make a payment via Bank transfer (Transfer up to 24 hours before delivery day)
  11. Send your transfer receipt to sales@mycakeprojects.com or whatsapp +62 856 9494 2475 and inform your order details, account name and total transfer
  12. We will confirmed the payment and process your order

Can I request a customized message to be written on my cake?

Yes, you can! But it is only possible for 23 cm size cheesecake. For other size of cheesecake you can request for a greeting card or a cake topper instead .

Do you accept orders for same day delivery?

No. Order min. 2 days before pick up. If you need the cake immediately please ask us first whether we can proceed or not

Can you guaranteed my cake will well received?

Yes, we guaranteed your cake will well received because we collaborate with one of the trusted food courier to deliver our cake

How can I get the special request menu?

Please send your special request inquiries to sales@mycakeprojects.com

When is the best time to enjoy your products?

Our producst are best enjoyed at the first 3 days but it can last for 7 days or more in the fridge. Flavors changing will not happen if you follow our storing suggestions. Things like contaminated other substances around our products are out of our responsibilities

When the best time to enjoy my no bake cheesecake?

For frozen cheesecake, let it cool 10 minutes before eating. it will give you the best texture.

How do I store the no bake cheesecake?

You can place our no bake cheesecake maximum 4 hours at room temperature and 7 days in a freezer. We do not recommend you to store them in a refrigerator

Can I order custom cake?

Currently we do not take order for custom cakes

What’s your recommended cakes?

We would recommend No Bake Nutella Cheesecake. It's our best seller

How do I make the payment?

Payment can be made via Bank trasfer to BCA Account: Amanda Chastity Acct. Num. 4740259046

What if I have placed an order and made the payment but want to cancel my order?

We are very sorry, but we have a strict "No Cancellation" policy.